Need help with your order?
How do I place an order?
Head to the Shop section or select your preferred product category from the menu at the top of the page.
Click on the image of the desired item to view its detailed description.
Choose the size, colour and specify the desired quantity.
Click on "Add to basket".
To view your basket, click on the icon in the top right corner.
To complete your purchase, simply proceed to checkout.
Why haven't I received an order confirmation email?
If you've placed an order but haven't received an order confirmation email, you may have entered an incorrect email address.
Please get in touch with us using the contact form and we'll update your order information so that you can receive your order confirmation.
How can I confirm that my order has been processed successfully?
An email containing an order confirmation will be sent to the email address provided during checkout. If you haven't received your order confirmation, please check your spam or junk folder.
Please note that it may take up to 24 hours for you to receive the order confirmation. If you've checked your spam folder and waited 24 hours, but still haven't received your order confirmation, we kindly ask you to contact us through our contact form or give us a ring on our customer service line.
What happens if I provide incorrect information?
If you have provided incorrect information (such as delivery address, email address or telephone number, etc.), please contact our customer service as soon as possible so that we can modify this information before dispatching your order.
Unfortunately, if this information affects the delivery of your parcel and your order has already been shipped before you contact our Customer Service, as a customer, you are responsible for any additional charges that may occur.
Can I change my order after I've placed it?
We understand you need your items quickly.
Unfortunately, we won't be able to make any changes to your order, as it will have already been processed (typically within seconds).
How can I cancel my order?
Get in touch with us as soon as possible via our contact form.
However, we cannot guarantee that we will be able to take the necessary measures before the parcel is dispatched, as our preparation and shipping service is very swift.